At the Federal Medical Centre, Abeokuta (FMCA), we are committed to providing exceptional healthcare services with compassion and professionalism.
Whether you are visiting for a routine check-up or specialized treatment, our dedicated team is here to ensure a seamless and comfortable experience.
Before Your Visit
Making an Appointment
To schedule an appointment, please:
- Call Us: [Phone Number]
- Email Us: [Email Address]
- Visit: Our Appointment Desk at the hospital
What to Bring
- A valid ID card
- Any relevant medical records or referral letters
- A list of your current medications
- Health insurance information (if applicable)
When You Arrive
Registration Process
On arrival, proceed to the Patient Registration Desk to:
- Complete a registration form
- Provide necessary personal and medical information
- Receive your patient file and unique hospital identification number
Waiting Time
We strive to minimize waiting times. However, they may vary depending on the volume of patients and the nature of medical consultations. Your patience is greatly appreciated.
During Your Visit
Your Care Team
You will be attended to by a team of skilled healthcare professionals, including:
- Doctors and Specialists: Providing diagnosis and treatment plans
- Nurses: Assisting with medical care and ensuring your comfort
- Support Staff: Guiding you through administrative processes
Consultation and Treatment
- During your consultation, feel free to ask questions about your condition, treatment options, and medication.
- Follow all medical instructions given by your healthcare provider.
Inpatient Information
If you need to be admitted, our Inpatient Services provide:
- Comfortable Wards: Well-equipped with modern facilities
- Visiting Hours: Daily from [Time] to [Time]
- Patient Meals: Nutritious and tailored to specific dietary needs
Billing and Payment Options
FMCA offers flexible payment methods, including:
- Cash Payments
- Bank Transfers
- Health Insurance (NHIS and other accredited HMOs)
For billing inquiries, please visit the Accounts Department or contact us at:
- Phone: [Phone Number]
- Email: [Email Address]
Patient Rights and Responsibilities
We are committed to respecting your rights as a patient, including:
- Right to Confidentiality
- Right to Informed Consent
- Right to Quality Care
We also encourage patients to:
- Provide accurate medical history
- Comply with treatment plans
- Treat staff and fellow patients with respect
Feedback and Complaints
Your feedback is valuable to us!
- Fill out a Feedback Form at our facility
- Contact the Customer Service Desk
- Email us at: [Email Address]
Contact Us
For more information about our services and patient guidelines:
- Phone: [Phone Number]
- Email: [Email Address]
- Address: [Hospital Address]
